Successful candidates should:

• Have experience in operations, retail, logistics, inventory planning and management, e-commerce, or a related field
• Be proficient with Shopify, POS systems, data, spreadsheets, inventory systems, and other operational tools
• Strong customer service and communication skills, with confidence working directly with customers, retail partners, and internal teams
• Have strong problem solving and analytical skills to monitor sales performance and make data-driven suggestions
• Be highly organized, detail-oriented, and able to manage multiple priorities and deadlines
• Ability to work proactively and independently, prioritize tasks, and manage time effectively
• Be comfortable working in a fast-moving startup or small-business environment
• Be a team player with a positive attitude and strong work ethic

RESPONSIBILITIES

Retail & Customer Experience

• Manage day-to-day retail operations at the POJ Studio SF flagship
• Provide thoughtful, knowledgeable customer service and communicate the stories, materials, artisans, and craftsmanship behind POJ products
• Process transactions through POS and handle opening/closing procedures
• Lead visual merchandising and maintain POJ’s visual standards throughout the store
• Monitor customer feedback, product interest, and purchasing patterns and share insights with the broader team
• Support workshops, retail events, activations, and special programming

Inventory, Fulfillment & Logistics

• Manage inventory across the SF store and other relevant US sales channels
• Monitor stock levels and coordinate replenishment and inventory transfer
• Receive shipments, verify quantities, organize inventory, and maintain accurate Shopify/POS records
• Conduct inventory counts and reconcile discrepancies
• Coordinate domestic and international shipments with the US and Japan teams
• Support e-commerce fulfillment, packing, shipping, returns, and exchanges as needed

Sales & Operations

• Monitor sales performance across retail, e-commerce, workshops, and other US channels
• Prepare regular sales and inventory reports and identify trends or operational issues
• Maintain accurate operational records, spreadsheets, and documentation
• Coordinate closely with the Japan team regarding inventory, product launches, shipments, and other operational needs
• Help improve systems and processes as POJ’s US business grows

Nice to Have

• Japanese language ability
• Experience with international shipping, freight, customs, or import logistics
• Experience in retail or e-commerce platforms and operations
• Knowledge of omni-channel retail strategies and global e-commerce trends